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Shipping and Returns

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At Nuvittae, we believe your care experience should be seamless from start to finish. Therefore, we have established a transparent, agile, and secure logistics and after-sales policy, ensuring that your biological heritage and your wellness journey are always protected.

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Shipping Policy

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Our commitment is to deliver your health and beauty solutions with the utmost safety and integrity. We rigorously oversee every stage of the process, from packaging to final transit.

  • Delivery Times: The standard delivery time for products is 5 to 7 business days, varying depending on your geographical location and the shipping method selected at checkout.

  • Processing and Packaging: Upon payment confirmation, orders are processed and carefully packed in materials designed to preserve the stability and purity of our nutritional and aesthetic active ingredients.

  • Real-Time Tracking: As soon as your order is dispatched, you will receive an exclusive tracking code via email. This ensures total transparency, allowing you to follow your package's journey directly to your address.

  • Shipping Costs: Freight charges are calculated automatically in the shopping cart, taking into account the total weight of the order and the delivery region.

Returns and Refunds Policy

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We want you to feel absolutely secure in every choice you make with Nuvittae. If for any reason the purchased product does not meet your expectations, our return policy is straightforward and strictly complies with consumer protection standards.

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  • Return Window: You have the right to request a product return within 7 calendar days, starting from the date of delivery to your address.

  • Product Conditions: For the return to be accepted and the refund processed, the item must be sent back in its original packaging, unopened, unused, and strictly accompanied by its respective invoice.

  • How to Initiate the Process: If you need to make a return, simply contact our support team immediately at our institutional email: nuvittae@gmail.com. Our specialists will guide you through the reverse logistics procedure.

  • Refunds: Upon receipt and technical validation of the product's condition at our distribution center, the refund will be processed using the same payment method used during the purchase (credit card or digital payment).

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